| Our Guarantee
A 21 Working day guarantee to ensure that what we build works for you exactly as it should.
We guarantee our web development services in two key areas:
1. Your Website Design
We guarantee total satisfaction with the design we produce for your site.
How? We keep designing until you approve a design. Firstly, starting from two concepts based on the design brief you provide us with which you then review and provide feedback on what needs to be changed. If you don't like either concept (which rarely happens!), we will design another concept based on your feedback. We then keep on modifying a concept (or creating a new one if necessary) in accordance with your feedback until you approve a concept.
Once a concept is approved, we will start building your website. At that point, design changes become very difficult and so will usually be at an additional cost.
Please note: our design guarantee requires that you give accurate, complete (i.e. flag all issues for modification at once) and timely (within 7 days) feedback on concepts and revisions presented to you. Please refer to our website development SLA for more information on this Guarantee.
2. Our Development Work
We proudly guarantee all our web development work. If something we build doesn't work in that same environment, we will fix it without charge for 60 days after we complete our work on the site! This gives you peace of mind ? if you find something isn't quite working as it should, just let us know and we will fix it for you (within scope)!
Please refer to our website development SLA for more information on this Guarantee.
Maintenance Package
If you are interested in having security patches applied to your website and regular backups of your site in the event of disaster, then our Maintenance package could be the one for you.
It includes a copy of your website on our servers, daily backups of your website and database, antivirus protection, e-mail security and security patches applied as they are released and security monitoring for a Minimum 3 month contract period.
Web hosting
Your website and email are critical to the operation of your business today. Our advanced hosting servers are located in a secure, location with 24/7 assured power back-up, thereby guaranteeing 99.99% uptime for your website and email. Unlike other design companies, we host your website on our own ultra-modern servers, truly making www.aussiewebart.com.au a one-stop shop for all your online business needs. This saves you the hassle of having to deal with a separate hosting company when it's time to renew your hosting package. As your business grows, simply call us when you need to add more email IDs or upgrade to a higher level of storage and bandwidth. |